Hi, i am Hi, i am
Jason Jason
About Me!
5+ Years of experience working in IT
I am an ambitious, solutions driven IT professional with over 5 year experience supporting the IT infrastructure of enterprise environments.
With my experience, I can get accustomed to the different systems within an enterprise IT environment with ease.
Industry Certified
Along with an Associates of Science in Computer Networking and Security, I have attained the following Industry Certifications:
CompTIA A+
CompTIA Network+
CompTIA Security+
Lifelong Learner
My experience and curiosity in IT has led me to take on Personal IT projects in the form of Home Labs. Some of the labs I have created and documented include:
Active Directory
SIEM with Microsoft’s Azure Sentinel
Vulnerability Management using Nessus
Essentials
Education and Certifications
Along with an Associates of Science in Computer Networking and Security, I have attained the following Industry Certifications:
CompTIA A+
CompTIA Network+
CompTIA Security+
Work Experience
IT Service Desk Technician
Planned Parenthood Mar Monte
Aug 2021 – Present
Service Desk Technician part of a team of 5, responsible for providing first level support for user accounts, thin clients, local workstations, printers, desk phones, and workstation peripherals for 34 medical centers and remote staff (900+ users) around the bay area.
• Support enterprise VDI environment
– Thin client management
– VDI monitoring and troubleshooting
• Active directory account management
– Windows Active Directory management
– Account creation, unlocks, password resets, security group management
• Management of SaaS accounts
– Desktop Application deployment
– Account creation using SaaS admin portal
– SSO integration
• Manage and secure company data within mobile devices using mobile device
management software (MDM)
– Mobile Device enrollment, phone application deployment, passcode resets
– Compliance checking, remote locking, tracking, and wiping
• Enforce latest affiliate information system security standards and initiatives
• Create/update documentation on procedures and troubleshooting steps to end user knowledge base
IT Service Desk Technician
Forty-Niner Shops, Inc.
Jul 2018 – Jul 2021
Respond to inquiries and requests received via telephone calls, our internal ticketing system , and email in a timely manner.
• Provide end user support including the troubleshooting and administration of desktop PCs, printers, laptops, retail dining POS devices and applications.
• User Administration via Active Directory (onboarding, offboarding, changes, resets, unlocks)
• Hardware setups in a domain environment (PCs, Printers, POS systems)
• Conduct routine server updates
• Manage computer inventory, equipment allocated to employees. • Communicate with users at all levels of technical know-how
Tutor and Supplemental Instructor – Computer Hardware and Networking
Long Beach City College
Jan 2017 – Jun 2018